1. Introduction
Caring Hands Health Care, as a registered NDIS service provider and staffing services provider in aged care facilities, is committed to safeguarding the privacy of personal information entrusted to us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988.
2. Contact Details
Name of Organisation: Caring Hands Health Care
Contact Information:
Address: 1/45 Tallis Cct, Truganina
Phone: 03 93941119
Email: info@caringhandshealthcare.com.au
Website: https://www.caringhandshealthcare.com.au/
3. Collection and Storage of Personal Information
We collect and store personal information for the purposes of providing NDIS services and staffing solutions in aged care facilities. The types of personal information we collect may include but are not limited to:
Names
Contact details
Health information
Employment history
Financial information (where applicable)
Personal information is collected directly from individuals, or from third parties such as NDIS agencies, healthcare providers, or referees, with consent.
We store personal information securely, whether in physical or electronic form, and take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure.
4. Purpose of Collection
We collect personal information for the following purposes:
• Providing NDIS services
• Facilitating staffing solutions in aged care facilities
• Managing employment relationships
• Compliance with legal and regulatory requirements
5. Use and Disclosure of Personal Information
Personal information may be used and disclosed for the primary purposes for which it was collected, or for purposes related to those primary purposes, where you would reasonably expect such use or disclosure. This may include sharing information with:
NDIS agencies
Healthcare providers
Aged care facilities
Government bodies and regulatory authorities
We do not sell or trade personal information to third parties for marketing or advertising purposes.
6. Access and Correction
Individuals have the right to access the personal information we hold about them, and to request corrections if necessary. Requests for access or correction should be made in writing to our Privacy Officer (contact details provided in section 2).
7. Complaints
If you believe your personal information has been mishandled, or if you have concerns about our privacy practices, please contact our Privacy Officer. We take all complaints seriously and will investigate promptly.
8. Overseas Disclosure
Where applicable, we will disclose personal information outside Australia only with consent or where necessary for the provision of services. If personal information is likely to be sent overseas, we will specify the countries involved, where practical.
9. Updates to Privacy Policy
We will update our Privacy Policy as required to reflect changes in our information handling practices. Any updates will be publicized on our website and through other appropriate channels.
10. Further Information
For further information about our Privacy Policy or practices, please contact our Privacy Officer.
11. Interpretation
If you require clarification or further explanation of any aspect of our Privacy Policy, please do not hesitate to contact us.
This Privacy Policy is effective as of [Effective Date].